Support

After signing up and verifying your email, you'll see a "claim a handle" screen on first inbox visit. Pick a handle (3–32 characters, letters, numbers, dot, underscore, or hyphen) and submit. The address handle@solyxmedia.com is yours — drop it into your TikTok bio and brand pitches start landing in your CreatorOps inbox.

Most rejections fall into one of these buckets:

• Too short / too long — must be 3–32 characters.
• Bad characters — only lowercase letters, digits, ., _, - are allowed, and the first/last character must be a letter or digit.
• Already taken — every handle on solyxmedia.com is unique.
• Reserved — system-style addresses like support, admin, help, billing stay reserved. We also reserve a handful of brand names and obvious profanity. The rejection message doesn't say which list — that's intentional, so attackers can't probe the blocklist.
• Recently released — if a handle was reset in the last 30 days (admin action), it stays reserved during the grace window before becoming available again.

During the 30-day soft-delete window or while your account is suspended, your handle stays reserved and inbound mail continues to be received by us — but you can't read or reply to it until you restore (or we unsuspend) the account. After permanent deletion or 30 days of grace, your handle is fully released and new mail to it is dropped.

Yes — head to Settings → Account. We send a 6-digit code to the new address and only switch you over once you confirm it. Your old address gets a heads-up too. Until confirmation, the change is pending and your old address remains the one we use for everything (password reset, notifications).

Check spam first — we send transactional mail through Postmark and it usually delivers, but new accounts sometimes get quarantined. If it's not there:

• Click Resend on the verify or reset page.
• Make sure you typed your address correctly. We don't disclose whether an unrecognized address has an account (privacy) so the system might be silently dropping the request.
• If you can prove ownership of the address through another channel, email support — we can manually verify or send a fresh reset link.

Settings → Account → Delete requires your password and triggers a 30-day soft-delete. Within those 30 days you can sign in at /restore.html with the same email + password to undo. After 30 days your data is permanently removed.

You can download a JSON archive of everything we hold for you via Settings → Export your data — that link works during the deletion window too, so you can grab a copy before purge.

The risk-flag check scans every draft for content that warrants a second look before send: dollar amounts, percentages, commitment language ("I agree", "I commit"), or contract-like terms ("contract", "binding", "NDA"). Hitting any of those opens a confirmation modal. Nothing is sent until you tick the "I've reviewed this" checkbox — by design.

Two cases:

• You've hit the per-hour rate limit (default 30 analyses per user per hour). Wait for the window to roll over.
• You've hit your monthly AI spend cap (default $2/user/mo). The sidebar shows your month-to-date spend and cap. The cap resets on the 1st of next month, or you can email support to request a higher cap.

A suspension means an admin paused your account, usually because we received a report or our automated abuse-prevention systems flagged something that needs human review. The suspension page shows the reason verbatim. Reply to the email we sent (or contact support) with any context that helps us reconsider.

You can still export your data while suspended — that link works as long as your session is valid.

No. CreatorOps is a productivity tool: a private inbox for brand outreach, plus AI-assisted draft replies. We don't negotiate on your behalf, sign contracts for you, take a commission, or handle money. Any deal you enter into is directly between you and the brand, paid through whatever rails you'd normally use. See our Terms for the full (boring, legally-required) version.

Inbound email is stored on your behalf so you can read and reply. We don't sell it, train models on it, or share it beyond the subprocessors we need to operate the service (Cloudflare for hosting, Postmark for email delivery, Anthropic for AI drafts when you press Analyze). Anthropic only sees a sanitized version of the inbound message inside an explicit "untrusted content" delimiter when you actively request a draft. Full details: Privacy Policy.

Email support with the address that's bothering you and a copy of the message (including full headers if possible). We investigate every report and take action proportionate to the violation, up to and including permanent account termination. If you're in immediate danger, contact local law enforcement first.